These answers provide general information and do not replace individualized medical advice, diagnosis, or treatment. Medication and testing decisions depend on clinical evaluation, current labeling, and applicable law.
Getting Started
Where is Mindfuse Health currently available?
Mindfuse Health currently provides virtual clinical care to eligible patients who are physically located in Arizona, Colorado, Georgia, New Mexico, or Texas at the time of their appointment. State and service availability are confirmed during the Get Started process.
How do I book a new-patient appointment?
New patients should use the Get Started page. Confirm the state where you will be located for your telehealth visit, complete the requested information, and submit your preferred appointment request. You can then choose either a $99 initial consultation only, with no subscription enrollment, or a $99 initial consultation with automatic enrollment in the Mindfuse Health Subscription. If you choose the subscription option, no $79 subscription charge is made during the first 30 days.
What should existing patients do?
Existing Mindfuse Health patients should use the Patient Scheduling page to request a follow-up appointment. Existing patients can continue with a $129 pay-per-visit follow-up, or pay $110 for the current follow-up when enrolling in the Mindfuse Health Subscription. The subscription is $79 per month thereafter until canceled. Existing patients can also access their patient account through the secure CharmTracker Patient Portal or the Mindfuse Health Android app.
Does Mindfuse Health have a mobile app?
Yes. The Mindfuse Health app is currently available for Android through Google Play. Existing patients can use the app to access their patient account from a compatible Android device. An iPhone app will be added to the website when available.
Do I need a referral to request an appointment?
You can begin the Mindfuse Health Get Started process directly. A separate referral may still be recommended if your clinician determines that outside specialty care, testing, imaging, or another service is needed.
Pricing & Payment
How much is the initial consultation?
The initial consultation is $99. New patients can choose either consultation only, with no subscription enrollment, or the same $99 initial consultation with automatic enrollment in the Mindfuse Health Subscription. If you choose the subscription option, no $79 subscription charge is made during the first 30 days. Beginning 30 days after enrollment, the subscription is $79 per month and renews monthly until canceled.
When does the $79 subscription charge begin for a new patient?
The $79 monthly subscription charge applies only if a new patient chooses the subscription option. The patient pays $99 for the initial consultation today, no $79 subscription charge is made during the first 30 days, and the $79 monthly subscription begins 30 days after enrollment and renews monthly until canceled.
What happens if I choose the $99 initial consultation without a subscription?
If you choose the consultation-only option, you pay $99 for the initial consultation and no subscription is created. If follow-up care is recommended, future follow-up visits are $129 per visit unless you later choose to enroll in the Mindfuse Health Subscription.
Can I cancel the Mindfuse Health Subscription?
Yes. You may cancel the Mindfuse Health Subscription anytime through the secure subscription management portal. Canceling the subscription stops future subscription renewals according to the applicable billing terms.
What is the cancellation and refund policy for the initial consultation?
Cancel at least 48 hours before your scheduled appointment to receive a full refund of the $99 initial consultation fee. Cancellations made within 48 hours of the scheduled appointment are non-refundable. If you miss the appointment, the separate no-show rescheduling policy and applicable administrative fee apply. Subscription management is handled separately through the secure subscription management portal.
How much is an existing-patient follow-up visit?
Existing patients have two follow-up payment options. A standard pay-per-visit follow-up is $129 with no subscription enrollment or recurring subscription charge. Existing patients may instead pay $110 for the current follow-up when enrolling in the Mindfuse Health Subscription. The subscription continues at $79 per month thereafter until canceled.
Can an existing patient enroll in the subscription during a follow-up?
Yes. An existing patient without an active subscription may pay $110 for the current follow-up when enrolling in the Mindfuse Health Subscription. The subscription is $79 per month thereafter and renews automatically until canceled. Subscription benefits, eligibility, and cancellation terms apply.
What does the $129 follow-up option include?
The $129 option is a one-time payment for an existing-patient follow-up visit. It does not include subscription enrollment and does not add a recurring subscription charge.
Does the $79 monthly subscription fee include my next follow-up visit?
Yes. The $79 monthly subscription includes the eligible follow-up visit for that subscription period according to the Mindfuse Health Subscription terms. Additional visits, services, medications, laboratory testing, pharmacy costs, imaging, specialist care, and other third-party healthcare expenses may be separate.
Does Mindfuse Health accept insurance?
Mindfuse Health is a direct-pay practice and does not bill insurance for consultation, follow-up, or subscription fees. Prescription medication, laboratory testing, imaging, pharmacy charges, specialist services, and other third-party healthcare costs are separate unless specifically stated.
Can I use an HSA or FSA?
HSA or FSA cards may be accepted when an expense is eligible. Eligibility and reimbursement depend on your individual plan, so keep your documentation and confirm plan-specific questions with your HSA or FSA administrator.
No-Show & Rescheduling
What happens if I miss my scheduled Mindfuse Health appointment?
If you miss a scheduled Mindfuse Health appointment, a no-show administrative fee must be paid within 48 hours of the missed appointment to remain eligible to request a replacement appointment.
How much is the no-show administrative fee?
The no-show administrative fee is $30 for a missed new-patient appointment and $20 for a missed follow-up appointment.
How long do I have to pay the no-show fee?
The applicable no-show administrative fee must be paid within 48 hours of the missed appointment to remain eligible to reschedule.
How do I reschedule after a no-show?
Use the Mindfuse Health No-Show Rescheduling page. Confirm the state where you will be located for the replacement telehealth visit, choose whether the missed appointment was a New Patient or Follow-Up appointment, submit your preferred replacement date and time through the secure scheduling calendar, and complete the applicable no-show administrative fee.
What is the no-show fee for a missed new-patient appointment?
The no-show administrative fee for a missed new-patient appointment is $30. The fee must be paid within 48 hours of the missed appointment to remain eligible to reschedule.
What is the no-show fee for a missed follow-up appointment?
The no-show administrative fee for a missed follow-up appointment is $20. The fee must be paid within 48 hours of the missed appointment to remain eligible to reschedule.
Does paying the no-show fee confirm my replacement appointment?
No. Paying the no-show administrative fee does not by itself confirm a replacement appointment. Your requested replacement date and time remain subject to scheduling availability and staff review.
Can I use the no-show rescheduling page to change an upcoming appointment?
No. The No-Show Rescheduling page is specifically for patients who already missed a scheduled Mindfuse Health appointment and need to request a replacement appointment.
After Booking
What happens after I schedule?
You may be asked to complete secure clinical intake forms, provide a medication history, complete questionnaires, or submit relevant medical records through the approved patient system before your visit. Existing patients can access their patient account through the Patient Portal or Mindfuse Health Android app. Detailed protected health information should be submitted through the secure clinical workflow rather than a general website form.
Does booking guarantee a diagnosis or medication?
No. Booking provides access to a clinical evaluation. It does not guarantee a diagnosis, stimulant, controlled substance, GLP-1 medication, hormone prescription, laboratory test, sleep study, or any other specific treatment.
What should I do for a medical emergency?
Mindfuse Health website forms, secure messaging, the Patient Portal, mobile app, and routine telehealth scheduling are not emergency services. Call 911 or go to the nearest emergency department for a medical emergency.
