Already a Mindfuse Health patient? Use this page to access your secure patient portal, contact your care team, manage appointments or your subscription, and find the right place for support.
Access Your Secure Patient Portal
Mindfuse Health uses CharmHealth as its secure electronic health record and patient portal platform.
Through the patient portal, you can access patient-account and care-related features available to you, including appointment information, secure communication, forms, questionnaires, and information shared by your care team.
Why does the portal say CharmHealth?
CharmHealth provides the secure electronic health record and patient portal technology used by Mindfuse Health. You may receive portal, appointment, questionnaire, or telehealth communications from CharmHealth as part of your care with Mindfuse Health.
How to Request a Medication Refill
Existing Mindfuse Health patients can submit medication refill requests securely through the CharmHealth Patient Portal.
Watch: How to Request a Medication Refill
Watch the Medication Refill Video Guide on YouTube →
Step-by-Step Refill Guide
- Visit the Mindfuse Health Patient Portal page and select Open Patient Portal.
- Select the Mindfuse Health CharmHealth Patient Portal and sign in to your account.
- From your dashboard, select Medications.
- Find the medication you need to refill, hover over it, and select Refill Request.
- Add a reason or message if needed, then select Request to submit.
- Your refill request will be sent to your care team for review.
Important: Submitting a refill request does not guarantee approval. Refill and medication decisions are based on your clinician’s review and individual clinical circumstances.
How Can We Help?
Choose the option that best matches what you need.
Request a Medication Refill
Existing patients can submit refill requests securely through the CharmHealth Patient Portal.
View Medication Refill Guide →
Contact Your Care Team
For questions about your care, treatment plan, medications, symptoms, or other clinical matters, please use secure messaging through your patient portal when available.
Please do not send sensitive medical information through regular email.
Schedule a Follow-Up Appointment
Already a Mindfuse Health patient and need another appointment?
Schedule a Patient Appointment →
Reschedule an Existing Appointment
If you already have an appointment and need to select another available time:
Manage or Cancel Your Subscription
If you are enrolled in a Mindfuse Health subscription, you can access the subscription management page for instructions on managing or canceling your subscription.
Manage or Cancel Subscription →
General or Account Support
For non-clinical questions about scheduling, billing, account access, subscriptions, or general Mindfuse Health support:
Phone: 877-211-9212
Email: support@mindfusehealth.com
Please avoid including sensitive medical information in regular email.
New to the Patient Portal?
After becoming a Mindfuse Health patient, you may receive communications from both Mindfuse Health and CharmHealth.
This is expected.
Mindfuse Health is your healthcare practice and care team.
CharmHealth is the secure technology platform Mindfuse Health uses for electronic health records, patient portal access, forms, appointment-related communication, and other parts of the patient care workflow.
If a Mindfuse Health appointment or portal notification directs you to CharmHealth, you are still accessing services associated with your Mindfuse Health care.
What Happens After Your Visit?
Your clinician will discuss appropriate next steps based on your individual evaluation and care plan.
1. Review Your Care Information
Check your patient portal for information, requests, or instructions made available to you by your care team.
2. Complete Requested Next Steps
If your clinician requests forms, laboratory testing, follow-up information, monitoring, or other actions, follow the instructions provided by your care team.
3. Contact Your Care Team When Needed
For clinical questions related to your care, use secure patient portal messaging when available.
4. Schedule Follow-Up Care
If follow-up care is recommended, use the existing-patient scheduling option rather than starting the new-patient process again.
Schedule Follow-Up Appointment →
Mindfuse Health and CharmHealth
We want it to be clear which system you are using throughout your care.
| When you see | What it means |
|---|---|
| Mindfuse Health | Your healthcare practice and care team |
| CharmHealth | The secure electronic health record and patient portal platform used by Mindfuse Health |
| Patient Portal | Your secure online access to available patient-account and care-related features |
| Mindfuse Health Support | Help with scheduling, billing, account access, subscriptions, and general questions |
Seeing the CharmHealth name does not mean that you have been transferred to another healthcare practice.
Frequently Asked Questions
Why am I receiving emails from CharmHealth?
Mindfuse Health uses CharmHealth as its electronic health record and patient portal platform. You may therefore receive certain portal, appointment, questionnaire, telehealth, or other care-related communications through CharmHealth.
How do I contact my clinician?
For clinical or care-related questions, use secure messaging through your patient portal when available.
For general administrative assistance, contact Mindfuse Health Support at 877-211-9212 or support@mindfusehealth.com.
Where can I find my upcoming appointment?
Sign in to your patient portal to review appointment information available through your account.
How do I schedule a follow-up appointment?
Existing patients can use the Mindfuse Health patient scheduling page.
How do I reschedule an appointment?
Use the Mindfuse Health rescheduling page to select another available appointment time.
How do I manage or cancel my subscription?
If you are enrolled in a Mindfuse Health subscription, visit the subscription management page for instructions on managing or canceling it.
Manage or Cancel Subscription →
How do I join my telehealth appointment?
Follow the secure appointment instructions provided for your visit. Your appointment or telehealth information may also be available through your patient portal.
I cannot access my patient portal. What should I do?
If you are having difficulty accessing your patient account, contact Mindfuse Health Support:
Phone: 877-211-9212
Email: support@mindfusehealth.com
Please do not email passwords, medical records, or other sensitive health information.
How do I request a medication refill?
Existing Mindfuse Health patients can submit refill requests through the secure CharmHealth Patient Portal. Open Medications, locate the applicable medication, and select Refill Request.
View the Medication Refill Guide →
Submitting a refill request does not guarantee approval. Refill and medication decisions are based on your clinician’s review and individual clinical circumstances.
I have a question about my medication or treatment. Should I email support?
Clinical questions about medications, symptoms, treatment, or your care plan should be sent through the secure patient portal when available rather than regular email.
For urgent or emergency medical concerns, follow the guidance below.
Need Help?
Clinical or Care-Related Questions
Use your secure patient portal for clinical communication with your care team when available.
Scheduling, Billing, Subscription, or Account Support
Contact Mindfuse Health Support:
Phone: 877-211-9212
Email: support@mindfusehealth.com
You can also manage an existing subscription here:
Manage or Cancel Subscription →
Urgent or Emergency Care
The patient portal, regular email, and Mindfuse Health website should not be used for medical emergencies.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Do not rely on portal messages or email for time-sensitive emergency care.
